Last updated February 25, 2014
- the ways we collect information at this website, www.convertro.com (this “Site” or the “Convertro Site”);
- the ways we collect information from websites (“Client Sites”) of our clients (“Clients”) who engage us to provide services for them; and
- how we maintain and use this information.
TRUSTe Privacy Seal
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
Information that we collect
A. Information that We Collect from Users of the Convertro Site
The Convertro Site provides information about our company and the services we offer. You can access this information on public areas of this Site without telling us who you are.
Information that We Collect Automatically
We and our third party partners gather certain information automatically when you visit this Site and store that information in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Anonymous data may be used for purposes including delivering to you banner advertisements and other advertising tailored to your interests when you visit certain websites and selecting offers and products to display to you when you visit this Site. We may also use this information, which does not identify individual users, to analyze trends, to administer this Site, to track users’ movements around this Site and to gather demographic information about our user base as a whole.
In addition, we may use this anonymous data to track the movements of a User’s devices across multiple websites, either during a continuous online session or when such devices return later, even if such User deletes cookies from his/her browser or sets his/her browser to reject cookies.
We may share this anonymous data with third parties.
Forums and Blogs
From time to time we may request your participation in a survey, which may be conducted by a third party on our behalf. Your participation in any such survey is completely voluntary. The requested information may include contact information, including the contact’s name, email address, title and organization. We may use this information to better understand our user base or to make changes to our Site or services.
B. Information that We Collect from Users of Client Sites
We provide services to our Clients that may include the collection and analysis of anonymous data from their Client Site(s). We may use this anonymous data to track the movements of a User’s devices across multiple websites, either during a continuous online session or when such devices return later, even if such User deletes cookies from his/her browser or sets his/her browser to reject cookies.
Based on this data, we create reports and analyses that we provide to our Clients concerning the browsing activities of User devices across Client Site(s) and other websites and/or online advertisements to allow Clients to evaluate and improve the effectiveness of their different kinds of advertising. We also use this data in aggregate form for purposes of internal research and to create studies which we make accessible to third parties. We do not link this data pertaining to User devices to particular individual persons.
We collect information from Client Sites under the direction of our Clients and have no direct relationship with the Users of the Client Sites whose personal information we process. The collection and use of such data is controlled by our Clients’ respective privacy policies posted on the applicable Client Site(s).
You can remove cookies from your Internet browser by following directions provided in your browser’s “help” file. If you set your browser to reject cookies, your ability to use this Site and Client Sites may be limited.
We may continue to track the movements of a User’s devices across multiple websites, as described above, even if such User deletes cookies from his/her browser or sets his/her browser to reject cookies.
We may use clear gifs or other technologies in our email messages to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns
A. Convertro Site
To choose not to have the data that we collect pertaining to characteristics of your device shared with third parties, please click here.
To confirm whether you are currently opted out from Convertro tracking, visit our tracking status page.
B. Client Sites
If you are a User of a Client Site and would no longer like us to collect information from you, you may opt out from our collection of such information at the Convertro Site. Since we won’t know who you are unless you choose to tell us, the opt-out will generally only be effective for the device on which you opted out and only for so long as you retain the “opt-out” cookie which the Convertro Site will drop on your browser.
A. Data Controlled by Convertro
B. Data Controlled by Our Clients
Convertro has no direct relationship with the individuals whose personal information it processes. If you wish to access, correct, amend or delete personal information retained by our Clients, you should direct your query to the relevant Client (i.e., the “data controller”) with respect to such personal information. If a Client requests that Convertro remove personal information that is in our possession or control, we will respond to their request within 30 business days.
We will retain your personal information and the personal data we process on behalf of our Clients for as long as needed to provide services to all of our Clients. In addition, we will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, satisfy our contractual obligations and enforce our agreements.
The security of the data that we collect is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. If a Client provides sensitive information (such as login credentials) to the Convertro Site, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on this Site, please contact us at info[at]convertro.com.
U.S.-E.U and U.S.-Swiss Safe Harbors
We comply with the U.S. – E.U. and U.S. – Swiss Safe Harbor Frameworks as set forth by the U.S. Department of Commerce, regarding the collection, use and retention of personal information from European Union member countries and Switzerland, respectively. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor.
Links to other sites
We understand the importance of protecting the privacy of children. Our Site is not intended for use by children, and we do not target or solicit children in any way.
4712 Admiralty Way #795
Marina del Rey, CA 90292