Standard packages do not allow association of online referring events with corresponding transactions that are completed via offline channels such as telephone, making the conversion data useless for decisions about future ad spend. Some companies conducting offline transactions attempt to gain insight by asking customers to self-report referrers (e.g., “how did you hear about us?”), but this method is neither accurate nor precise.
Using Convertro, orders placed via the phone can be tracked back to their corresponding online referring sources with precision, resulting in: